On Tuesday the 24th of December our Contact Centre, Care Centres, and Eye Care Centres across NSW and Queensland will close early at 2:00pm (AEDT) and our Westfund Dental Care Centre in Lithgow will be open until 5:30pm (AEDT).

Update to Westfund members regarding Healthscope hospitals

Westfund members remain fully covered at Healthscope hospitals until 4 March 2025.

Westfund members may be aware that Healthscope have advised multiple private health insurers, including Westfund, that they will be terminating our agreement as of 4 March 2025.

We want to assure members that they remain fully covered at Healthscope hospitals until 4 March 2025.

Westfund members who go to a Healthscope hospital before this date will not be impacted.

We apologise for any confusion this decision by Healthscope may have caused. We regret that Healthscope are involving our members in a formal dispute between Healthscope and the AHSA (an organisation who negotiate hospital contracts on Westfund's behalf).

We're continuing our negotiations with Healthscope and remain committed to seeking the best outcomes for our members.

As a not-for-profit, member-owned health fund, we'll always advocate for our members and their fair access to timely and quality healthcare.

Pre-booked procedures after March 4 2025

If you have a pre-booked procedure scheduled to take place after March 4 2025, please get in contact on 1300 937 838 or [email protected] so we can provide further information.

Updates

We want the best outcome for our members in our continuing negotiations with Healthscope.

We'll be updating this page as more information comes to hand, and will keep our members informed of any changes or to the situation. Please continue to visit this page for updates.

We're here to help

We encourage our members to speak with us directly, rather than depending on potentially misleading or erroneous reporting of the issue. We also understand this evolving situation may be stressful for our members and we're here to help. Please call us on 1300 937 838 or contact your local Care Centre if you need to speak to a member of our team.

About Healthscope

Healthscope are owned by North American private equity group Brookfield, which controls more than a trillion dollars' worth of assets worldwide. They are the second-largest private hospital group in Australia. Their hospitals include Nepean Private Hospital, Norwest Private Hospital and Hunter Valley Private Hospital in NSW and Brisbane Private Hospital and Gold Coast Private Hospital in Queensland.